We focus on helping you track your nutritional goals with transparency and security.
CalSnap is available on both iOS and Android. Apps downloaded through the Apple App Store or Google Play may also be subject to their respective platform policies, including Apple's and Google's privacy and data handling terms, in addition to this Privacy Policy.
Meal Photos (Scan Feature): if you choose to use meal scanning, the photo you submit is processed to identify food items and estimate nutritional values (calories/macros). AI Coach Photos: if you choose to send a photo inside the AI Coach chat, the photo is uploaded to our secure cloud storage, automatically screened for safety, and processed by our AI provider so the coach can respond to it. These photos are deleted when you delete the conversation or your account. AI Coach Documents: if you choose to attach a document (PDF) inside the AI Coach chat — such as a diet plan, workout program, or a report you want your coach to consider — it is uploaded to our secure cloud storage in a folder private to your account and processed by our AI provider so the coach can respond to it. These documents are deleted when you delete your account. Nutritional Logs: information you log (calories, macros) is used to visualize progress and, if enabled, to generate summaries. Health & Activity Data (Apple Health / Google Fit / Health Connect): with your explicit permission, CalSnap can read your steps and active energy (calories burned) from your device's health platform. Barcode scan results. Product nutrition information. Usage Data: limited in-app interactions and basic diagnostics to improve performance. Uploaded content and images may be securely stored using trusted cloud infrastructure providers to support app functionality. Device information may be collected for security and abuse prevention. AI Coach Conversations: if you use the AI Coach, the messages you send and the coach's replies are stored to provide conversation history and continuity. Voice input (AI Coach voice mode & dictation): in live voice mode, if you talk to the AI Coach, your spoken audio is securely streamed to and processed by our AI service provider (Google) in real time to generate the coach's spoken replies. If you dictate a message instead, your speech is converted to text on your device by Apple or Google speech recognition services, and only the resulting text is processed, in the same way as typed AI Coach messages.
To provide AI-powered features, CalSnap uses AI technology and trusted AI service providers. Meal Scanning: meal photos may be securely processed by AI systems to identify food items and estimate nutritional values. Weekly Smart Reports: logged nutrition information and weight progress may be processed by AI systems to generate summaries and insights. AI Coach: when you use the AI Coach, your profile details, goals, nutrition logs, weight progress, activity data, and the messages you send may be securely processed by AI systems to generate personalized coaching responses. AI Coach Photos: if you send a photo inside the AI Coach chat, it is automatically screened for safety and securely processed by our AI provider so the coach can generate a relevant response. AI Coach Documents: if you attach a document (PDF) inside the AI Coach chat, it is securely processed by our AI provider solely so the coach can personalize your nutrition and training guidance; CalSnap does not provide medical advice, and documents are never used to diagnose or treat any condition. Nutrition-related product data and barcode scan results may be securely processed by AI systems to generate nutrition insights and health analysis. Product information and product images may be retrieved from trusted third-party food databases to provide barcode scanning functionality. If you do not use AI features, no data is transmitted to AI service providers. AI Coach voice (live voice mode): when you use live voice mode, your spoken audio is securely streamed to and processed by our AI service provider (Google) in real time to understand what you say and to generate the coach's spoken replies. Audio is used only to power the live conversation and is not used to identify you or for advertising. If you choose to share a photo during a live voice conversation, it is processed in real time by our AI provider (Google) solely so the coach can respond to it — photos shared in live voice mode are never stored.
We use the information described above to provide AI-powered nutrition insights, a personalized AI Coach, and calorie tracking, display activity and step data synced from Apple Health, Google Fit, or Health Connect, improve app reliability and user experience, and manage subscriptions and premium features purchased through your Apple App Store or Google Play account. Barcode scan functionality may retrieve product information and product images from trusted third-party food databases.
CalSnap uses analytics and advertising-measurement services — Firebase Analytics, Meta, and TikTok — to understand how the app is used and to measure the effectiveness of our advertising. These services receive limited app-interaction events, such as app opens, feature usage, paywall views, and subscription purchases (including purchase value and currency). To improve ad measurement, a hashed (non-readable) version of your email address may be shared with advertising partners solely for matching purposes. On iOS, this measurement is linked to your identity only if you allow it through Apple's App Tracking Transparency prompt; if you decline, these events are not linked to you. Your health platform data, meal photos, AI Coach photos, AI Coach documents, and AI Coach conversations are NEVER shared with advertising partners.
AI service providers: limited information may be processed only as necessary to provide AI-powered features. We may use trusted third-party providers to support app functionality, AI-powered features, analytics, subscriptions, health integrations, and infrastructure. Health Platform Data (Apple Health / Google Fit / Health Connect): we do not sell or share your health platform data for advertising or marketing — it is used only to provide app functionality, in line with Apple App Store and Google Play policies. Subscription billing is handled by Apple and Google according to their respective terms. We do not sell personal data. Advertising-measurement partners (see the Analytics & advertising section) receive only the limited interaction events and hashed identifiers described there — never your health data, photos, or conversations. Speech recognition and voice: with dictation, voice input is converted to text by Apple (iOS) or Google (Android) speech recognition services on or via your device, subject to their platform terms, and the audio is not shared with our AI service providers. In the AI Coach's live voice mode, your spoken audio is securely processed by our AI service provider (Google) to power the real time conversation.
We retain information only for as long as needed to provide and improve our services, unless a longer retention period is required by law. AI Coach conversations are retained to provide history and continuity, and can be deleted along with your other in-app data on request by emailing support@callsnap.app. Photos you send inside the AI Coach chat are deleted from our storage when you delete that conversation or your account, and documents (PDF) you attach in the AI Coach chat are deleted when you delete your account. Photos shared during a live voice conversation are processed in real time only and are never stored. You can manage subscription data through your Apple App Store or Google Play account settings, and you can request deletion of your in-app data at any time by emailing us at support@callsnap.app.
We use reasonable administrative, technical, and organizational safeguards designed to protect your information from unauthorized access, use, or disclosure. Access to uploaded images and content is limited to authorized personnel and used only when necessary, for example to operate and maintain the service, provide support, ensure safety and quality, prevent fraud or abuse, and comply with legal obligations.
If you have questions about this Privacy Policy, contact us at support@callsnap.app.